Frequently Asked Questions (FAQ)

We’re an online rental company and we’re here to offer you easy access to a smarter & better lifestyle. Our services let you rent sports essentials,playstations and many more at affordable prices.

We’re currently operational in:-Delhi, Gurugram, Noida & Gurugram.

On booking confirmation, a fixed minimal amount is collected as a security deposit. However, this is fully refundable to the customers if the products are returned in a good condition.

This is a rental offering and therefore, you can not purchase the products. However, if you wish to extend the rental contract or upgrade, we are happy to serve you.

Our customer care will fix a convenient date and time of delivery. We usually take 24 hours to deliver the order post document submission.

In case you have questions about a product, please write to our customer care and we will get back to you within 24 hours.

Payments are super convenient with Sportsadda. You can pay the entire deposit through your Sportsadda dashboard at once. For your monthly rent, we will send a link on your registered email id and you can pay through your dashboard.

We have a simple contract that you need to sign when the products arrive at your home. Contract includes basic terms of renting, payment, refund and damage policy.

For our easy KYC process we require the below mentioned documents at the time of signing the contract.

  • Photo ID proof(any one):Passport/PAN Card / Driving License / Aadhar Card.
  • Address proof (Any one) : House rental agreement / Address proof on company letterhead / Govt. issued proof / Bank Statement
  • NOC from the owner if you are living in rented house.

Yes, the document submission is mandatory. Rest assured, your details are safe with us :)

You can pay us through net banking/credit card/debit card/payment wallet.

Damage which makes the product functionally unusable is chargeable. The amount will be decided by Sportsadda on a case to case basis. Normal wear and tear which does not cause functional damage to the products due to usage is absolutely free .

We will call you one day prior to the scheduled end date of the contract to fix the pick-up date and time.The pick up of the products is absolutely free.

We will pick up the products on the completion of your rental tenure, and upon successful Quality Check, we will immediately initiate the refund of your security deposit to your registered bank account in 5 working days. No interest is paid on the deposit amount.

In an unlikely situation of damaged product arriving at your doorstep but if it is damaged, we won't ask any questions and take the product back with us.

We make sure all the products are new or almost new when they reach without compromise on quality. There are a series of stringent quality checks that are undertaken before delivery. However, if you don’t like the products at the time of delivery - there will be no questions asked.

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